ARQuest: Answering the Right Question

The Organisation Audit is focussed on process oriented working in IT departments.

This audit checks in what way process oriented working is implemented, making use of the ITIL framework. This audit can also be executed on NON ITIL organisations as we do not gratuitously use any of those checklists that provide you with a meaningless number..

As a result you get an image of your organisation, looked at from different angles
This image contains following subjects:

Description of the organisation
The way of process oriented working (linked to ITIL)
Issues
Cures for these issues
Concrete improvement propositions and conclusions

It is obvious that this audit can be used as the start of an improvement track and thus becomes a baseline against which the results of this project can be measured.